During summer laptop maintenance, we touch every teacher and student machine to perform updates, change some configuration settings, and fix hardware issues. As of today, we have 40 Macs out for service out of a total of about 200 machines that have passed through our hands. Far and away the leading category of repair is MacBook computers with cracked plastic cases.
I know our kids are hard on these computers, but they also carry them to school, through five to seven periods, to afternoon activities, and then back home each day. We want the kids to use the computers, after all. This repair rate creates hours of additional work for us and days of delays to the students.
Why oh why won’t a computer manufacturer produce a laptop truly designed for highly mobile, high-use individuals like students?