Cases Cracked!

Apple’s flimsy cases have caused us grief again. Out of our 280 student machines, we are sending 60 to Apple for case repair. Pictured below are half of the boxes and some of the computer being prepared for mailing. You can imagine how long it takes to complete the paperwork and mail 60 boxes. Meanwhile, the students do not have their computers.

Here is an example of case cracking. It’s important to send these for repair now, because Apple covers the repair if the cracking only appears on the edge. If the crack spreads around the corner, then Apple consistently claims it was dropped and charge for the repair. Our students take the blame for normal handling of their computers in a school environment.

Is the MacBook Pro aluminum unibody case better? After one year, we have seen almost no case damage due to cracking, not surprising given that it is made of thick aluminum. However, check out this nasty crack along the flimsy plastic hinge cover!

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