We have a great opportunity for a qualified server/network specialist to work in a friendly, high-performing PS-12 school community.
Apply by: March 10, 2011
Reports to: Director of Information Technology
The Systems Administrator has primary responsibility for network and server hardware and software support and secondary responsibility for user workstation hardware and software support. Serves as a member of the IT Team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage mixed-platform server environment including Windows (25), Debian Linux (2), and Mac OS X (1) servers. Troubleshoot and resolve server hardware and software problems. Perform routine server maintenance tasks (check error logs, install patches, monitor capacity and performance). Manage configuration of Active Directory, DNS, DHCP. file, database, and other services as necessary in response to school needs. Manage server group policies and permissions to ensure network security. Perform server upgrades and migrations as necessary. Manage backup software and hardware systems to ensure consistent, reliable backup of server and client data. Manage configuration of additional server software applications such as voicemail, inventory, database, and deployment systems.
- Manage the Avaya phone and voicemail systems, including maintenance, support, and upgrade (as needed). Maintain the proper configuration of phone numbers, extensions, ports, and voicemail options. Keep current the published phone numbers list. Anticipate upcoming needs and adjust system capacity appropriately.
- Monitor, troubleshoot, and maintain Cisco, Aruba, Sophos, SonicWall, and SafeConnect network infrastructure systems (switches, routers, wireless access points, cabling, antivirus, wireless access control system).
- Provide end-user workstation hardware and software support, particularly troubleshooting, workstation-network interactions, best practices for image creation, and on-demand training in a mixed-platform, multi-function environment. Place and manage service calls with network infrastructure vendors as necessary.
- Create and maintain internal systems documentation including hardware and software maintenance records, inventory records, and a procedures resource book. Maintain organized library of electronic resources including software and documentation.
- Respond to technical requests from the Director of Information Technology and other IT staff in a timely manner. Regularly communicate project status and take responsibility for project completion.
- Maintain up-to-date knowledge, skills and abilities on new and emerging technologies that improve efficiency and effectiveness included but not limited to new operating systems, methods, systems, hardware and software. Make recommendations for proceeding in new directions where appropriate.
- Complete server and network maintenance work after hours and on weekends (on rare occasions when necessary).
SCOPE OF WORK
The Systems Administrator is primarily responsible for ensuring the smooth operation of the school’s server and network environment. The successful candidate must adapt to the academic calendar and its seasonal priorities, be comfortable with and adept at multitasking, exercise sound judgment in establishing priorities, regularly communicate with other members of the technology staff, participate in shared decision-making, work independently and effectively manage his/her time. The ability to communicate and work effectively in an academic setting with teachers, students, and administrators of widely varying skills and abilities is critical.
This is not a supervisory position.
Daily interaction with the Catlin Gabel community including: faculty, staff, students and parents. Communications include face-to-face, phone and electronic interactions.
SPECIFIC JOB SKILLS
Experience with Windows Server, Windows 7, Linux Debian, and Macintosh OS X operating systems.
Experience configuring and supporting Cisco and Aruba or equivalent local area network hardware.
Experience installing and upgrading hardware components such as RAID, NIC, RAM, and hard drives.
Experience with laptop and mobile device support.
Ability to prioritize and handle multiple tasks successfully with strong attention to detail.
Ability to work with a wide variety of people who have a wide range of skill levels and abilities.
Ability to explain problems in non-technical terms.
Ability to work independently, smoothly, even when under pressure with several issues needing attention.
Strong verbal and written communication skills.
Possess great team skills to work on group projects and other collaborative efforts.
EDUCATION AND/OR EXPERIENCE
BS/BA in Information Services/Technology, Computer Science or related field, or previous experience with systems administration and individual in-person support.
Office environment. Occasional heavy lifting up to 50lbs. Walking required between multiple buildings on campus. Interface with young children through adults. Time spent on phone. Working with people in person. Time spent working on computers.